We understand that sometimes there is a need to return a product. We do our very best to make the process as simple and painless as possible. We always back our products and as our customer you should feel secure that you will be taken care of promptly. You can return a product for full refund, store credit or exchange.
When returning an item please contact us in advance via email at firstname.lastname@example.org or by phone at 208-762-4562 and make us aware to the issue. An RMA will be issued and the package should be shipped by a secure method (priority mail, UPS etc) with tracking so you can verify that we have received the item.
If there was any error on our part with the order all shipping fees are covered by us. If your order had qualified and was shipped with a promotional free shipping deal, we may need to subtract the costs of shipping from your refund.